Dear Mates ,Can anyone help me in understanding .1\. Employee Satisfaction index2\. Customer Satisfaction index3\. Questoiner to Find the level of both4\. How to go about it ?regards,Sameer

Hi All,I need a good definition of ESI for my project urgently.Plz help me out.Thanks & Regards,Ruchi

Dear Friends,We are an Talent Acquisition Solutions organization we are into Business Process Re-engineering with its three tenets People Capability, Process Maturity and Technology Adoption form the core of our ability to provide our customers with an enterpris...

Attached file pertaining to customer satisfaction. Friends, expecting your valuable suggestions and opinions.[sujiths@airtelmail.in](sujiths@airtelmail.in)

Hi,I Am Doing Summer Internship In A Education Firm. HR People, Please Help Me Get The Survey Done and how this can be done with the students. And Other For Employees…The Companies Name Would Be Kept Confidential In The Report...Please Get It Filled From As Many...

Hi All,Hope everyone is doing good.Does anyone know how to calculate employee satisfaction index. i.e., when we give employees a form to fill(employees feedback form).From that form how will we come to know the level of satisfaction of employees in a particular ...

Story written by: Petey ParkerA cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride....

Dear All,Can somebody give me suggestions on how to improve customer satisfaction or customer order fulfillment as in my organizaton i have been charge of customer order process but i want to do some new process as which shuld help customer to satisfied.

Is there an equivalent of NPS to evaluate Internal Customer Satisfaction of a company? What are the best practices/methods available to effectively measure this?

Kindly see this excel file…u will come to know about how to calculate satisfaction index..